Stock Availability & How to Order

How do I order?

Please order online by navigating to the product you want and click 'Add to Cart.' Then, follow the checkout prompts to enter your delivery address and make payment. You can read more about our payment options here.

What's my price?

All prices are shown on our website, and they include GST for Australian customers. We also offer some bulk order discounts to all of our customers.

How many items are in stock?

Most products show stock numbers just above the 'Add to Cart' button.

Example of the 'Add to Cart' area on a product page, including available stock.

Can I order more than you have in stock?

In general, yes! We have deliveries arriving every week from our suppliers.

We will restock most items with low or no stock within two weeks. Please order these items online to ensure you are first in the queue. We'll keep you updated via email if your items are on backorder.

I can't order the product I want, what's going on?

Sometimes we do not allow over-ordering of an item. The 'Add to Cart' button is not shown in this situation.

If this is the case, the lead time could be longer than two weeks. We suggest you order an alternative or similar product from us, or check back in a few weeks.

I can't find what I need, can you order it in for me?

In general, we only sell the products listed on our website.

However, we love new product suggestions, and in some cases we might be able to help you out. Please use our contact form to submit your request.

Can I pick up my order?

No, to maximise efficiency our warehouse is not set up to allow the pick up of orders. You can read more about our delivery process here.

Who can place an order?

Anyone can place an order on our website. You do not need an account or login details to place an order. Click 'Add to Cart' and follow the prompts - it's easy.

What happens after I order? Where's my Tax Invoice?

Once you have ordered, we will instantly email you an order confirmation and Tax Invoice. You can even download the Tax Invoice as a PDF from this email.

Then, on the same or next business day, we'll pack and send your order. We'll also email you a shipping confirmation and tracking number.

Look for this in our order email if you require a PDF copy of your Tax Invoice.

Will the delivery include any financial information (ie. what I paid)?

No - our deliveries do not include any financial information, they only include a packing slip. Feel free to have orders sent directly to your home, workplace, family, friends, or customers.

Still got a question?

Please return to our Frequently Asked Questions page and pick another topic.