Frequently Asked Questions
Where are you located?
- We are based in Sydney and deliver to Australia and New Zealand.
What are your postage costs?
- Postage is just $8.95, no matter how much you order.
What is the dispatch + delivery time?
- Orders are processed within 24 hours.
- Delivery time is one to five business days.
- You will receive an Australia Post tracking number for your order.
What is the warranty?
- All products have been thoroughly tested and reviewed and come backed with a two year warranty.
Can I return an item?
- Yes. If you are unsatisfied in any way, simply return your order to us within 40 days and we will refund you in full.
What does 'negergy' mean?
- negergy is a made up word meaning 'saved energy'. It's pronounced 'neg' as is negative and 'ergy' as in energy.
What are the payment options?
- You can pay with PayPal, Visa or MasterCard (no PayPal account required). You can also pay via Direct Deposit into our bank account (choose "Bank Deposit" during checkout and our bank account details will be shown).
- Email us for other requirements.
Why are your prices so low?
- We operate a low overhead web-based business to give you the best possible prices.
- If you have seen a better price, contact us and we'll beat it.
What is your company information?
- We are an Australian owned and operated company established in January 2010 (ABN: 74 141 672 764).
- All prices on this website include 10% GST.
- We have a strong focus on quality and innovation.
- 100% of profits are currently reinvested in the development of new and innovative energy efficiency solutions.
Do you offer wholesale pricing?
- Our regular prices are the same or less than many other company's so-called wholesale prices.
- However, if you are looking at a bulk purchase, or if you are likely to make continued purchases for re-sale, please contact us for a
quotation on the product you are interested in.